At PRIME LOOKS, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept return requests within 7 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, and accessories (if applicable).
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Personal care and beauty products that have been opened or used
- Customized or personalized products
- Gift cards
- Clearance or final sale items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will review your request and, if approved, arrange a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchange
We only replace items that are defective, damaged, or incorrectly delivered, subject to product availability.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by PRIME LOOKS.
For returns requested for other eligible reasons, the customer may be responsible for return shipping charges unless otherwise stated.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the return eligibility criteria.
Contact Us
For any return or refund inquiries, please contact us:
PRIME LOOKS
Email: @primelooks.in@gmail.com